What does the ROI Dashboard say it tracks?+
Bosseo’s public product page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, inbound calls, recordings, transcripts, lead classifications, case types, forms, video intakes, source attribution, review information and trends over time. Confirm the applicable scope and definitions for your firm during the consultation.
Can a Monticello result prove that local demand exists?+
No. Monticello’s 2020–2024 ACS five-year population estimate is 5,496, with a margin of error of 37, but population is not evidence of search demand, competition, leads, cases or revenue. Use the dashboard to review measured activity under agreed definitions.
How should Monticello and White County be reported?+
They should be treated as different geographic scopes. Monticello is a city municipality recorded in White County. Ask which location each metric represents and whether the dashboard can keep city, county, broader Indiana and other selected scopes distinct.
Does a ranking or AI citation mean the firm received a client?+
No. Ranking and citation visibility are visibility measures. A call, form or intake is a separate event, and a potential new client is not automatically a signed matter or revenue. The firm should approve the definitions and attribution rules before using the numbers for budget decisions.
Who should be allowed to see calls and transcripts?+
Bosseo’s public page says partners, office managers and intake leads can be given access, but it does not provide a firm-specific permission matrix in the published text. Confirm role permissions, recording access, transcript access, recovery and retention terms before implementation.
Is the dashboard a substitute for an intake or case-management system?+
Do not assume that it is. The public page describes measurement of calls, forms, intakes, leads, matters and revenue signals, but it does not establish every case-management function or integration. Ask Bosseo what information is displayed, what remains in your existing systems and how corrections are handled.