Does AI Answering replace my Marion law firm’s front desk?+
Bosseo’s public page says calls go to your team first and the AI steps in when nobody answers within 20 seconds. It is described as a safety net rather than a replacement. Confirm how that rule would work with your phone system.
What does Bosseo say the system captures?+
The page says the system guides callers through their situation and captures case type, timeline and contact details. It also describes a transcript, case summary and caller information after the call. Your firm should decide which fields are appropriate for its intake process.
Can it distinguish new inquiries from current clients?+
Bosseo says calls are classified as Potential New Client, Current Client or Other. Ask how those categories would be reviewed and how your staff should handle a classification that does not match the caller’s situation.
What happens outside office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Your consultation should address your office schedule, escalation rules, callback ownership and the destination for the resulting summary.
How many calls can it handle at once?+
Bosseo’s public product text states that the system can handle up to 20 simultaneous calls. That statement is not a forecast of your demand. Ask how the capacity applies to your phone configuration and what records are created for each call.
Will AI Answering guarantee new cases or revenue?+
No such outcome should be assumed. The public page describes answering, capture, classification, summaries and coaching, but those capabilities do not establish a guaranteed number of leads, signed matters or revenue. Evaluate results using your firm’s own records and approved definitions.
