What kinds of software can Bosseo build for a law firm?+
Bosseo’s public custom-software page describes client status portals, intake tools, internal dashboards, referral trackers, document-intake tools, calculators and integrations between systems as examples. Your consultation should determine whether your specific workflow is a suitable build.
Do we need to prepare a technical requirements document?+
Bosseo says you can begin by describing the operational annoyance in plain English and that its team will ask questions and turn the problem into a scoped build. You should still prepare the current workflow, data owners, user roles and acceptance criteria so the scope can be evaluated clearly.
Can Bosseo connect the tool to our existing software?+
Bosseo describes connected tools that can plug into a website, intake and dashboard, and gives CRM, case-management and marketing systems as examples. Compatibility with your particular systems is not established by that general statement, so request a project-specific integration and failure review.
Who hosts and maintains the custom software?+
Bosseo’s public page says its custom tools run on Bosseo’s dedicated servers and that Bosseo hosts, maintains and updates what it builds. Ask for the project-specific details covering access, backups, security, recovery, support and changes to the workflow.
How should our firm decide between custom software and an off-the-shelf product?+
Compare the actual workflow with the available product. Custom software may be worth evaluating when the firm is maintaining workarounds or manually moving information between systems. If an existing product meets the defined requirements without unacceptable gaps, custom development may not be necessary.
What should we measure after implementation?+
Measure the agreed workflow rather than assuming a business result. Examples include whether required records are complete, whether the correct person receives the next task, how often exceptions occur and whether staff can complete the process as designed. Establish the baseline and review period with your firm before implementation.