Start with the Gas City workflow, not a feature list
Gas City is a municipality in Grant County, Indiana. The 2020–2024 American Community Survey 5-year population estimate for Gas City city is 6,076, with a margin of error of 17. That figure describes the city’s population; it does not establish legal demand, search activity, competition or expected case volume. It does provide a precise geographic boundary for the first conversation: identify which work comes from Gas City, which work comes from elsewhere in Grant County, and whether the same process applies across both areas. Custom software should follow the firm’s actual operating boundary rather than treating every contact as interchangeable.
Recommended approach
On the call, map one process from trigger to completion. Note whether the trigger is a website inquiry, phone call, referral, document request or internal task. Then identify the people who touch it, the decisions they make and the point where work is copied, delayed or forgotten. A small, well-defined tool is easier to evaluate than a broad request to modernize the whole office.
