1. Replace “How did you hear about us?” with a connected journey
A prospective client may arrive through organic search, an AI referral, Local Services Ads, direct traffic or a referral. The public Bosseo Lead Attribution page says the record can include the channel, referrer, landing page, device and session detail. It also describes attaching intake answers to that journey. That matters when a Fort Wayne inquiry reaches your office after more than one visit: a person’s remembered answer may identify only the last touchpoint, while the journey can provide broader context.
Recommended approach
Ask to review how the service would represent a journey for inquiries serving Fort Wayne and Allen County. Decide which intake answers your team uses to assess fit, and define who is responsible for reviewing unclear or incomplete records. Do not treat the city’s population as evidence that any particular channel will produce inquiries.
