What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with paths organized around practice areas and case types, so the firm can review information such as fit, urgency and matter value.
Should a Dyer law firm create a separate intake path?+
That depends on the firm’s practice areas, service area and ownership rules. Dyer is a municipality in Lake County, but its population does not establish that a separate path is needed. Review whether location changes eligibility, routing or reporting before creating one.
Can the firm control which case types are evaluated?+
Bosseo’s public page says the survey is built around a firm’s practice areas and can be weighted toward selected work. During consultation, confirm how your firm would define case types, screening rules, exceptions and human review.
Where do completed Video Intake submissions go?+
Bosseo says completed inquiries can be delivered with answers attached and describes routing to an inbox, CRM and case-management system. Confirm the specific destination, connection method, tagging and follow-up scope for your firm before making a decision.
Does Video Intake replace a phone call or attorney review?+
It is described as a website intake path, not as legal advice or a replacement for professional review. Keep a clear phone or alternative contact route, define attorney and staff responsibilities, and establish how urgent or uncertain submissions are handled.
How should we judge whether it is working?+
Measure the stages that matter to your firm: starts, completed submissions, qualification decisions, review time, contact attempts, consultations and accepted matters. Do not use Dyer’s population as a proxy for demand or assume that a completed intake is a client.
