Does AI Answering replace our front desk?+
Bosseo describes the system as a backstop. Calls ring your team first, and the AI answers when nobody responds within 20 seconds. Confirm how that sequence would work with your current phone configuration.
What does the AI capture?+
The public product description says it guides callers through their situation and captures case type, timeline and contact details. It also describes a transcript, case summary and caller information after the call. Your firm should confirm the fields and caller language used for your practice areas.
How are calls classified?+
Bosseo says calls are classified as Potential New Client, Current Client or Other, and describes case-type tagging. Classification should support human review; it does not determine whether your firm accepts a matter.
Can it handle calls outside office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Ask how your schedule, forwarding rules and urgent-call instructions would be configured for your firm.
Where do transcripts and summaries go?+
Bosseo’s public page says they can be delivered to an inbox or case-management system and describes automatic CRM delivery. Confirm the supported destination, fields, permissions and correction process for your specific setup.
What should a Beech Grove firm measure first?+
Start with measures you can observe: unanswered calls, answer timing, completed intake fields, urgency handling, callback ownership and disposition. The Beech Grove population estimate cannot tell you how many calls, leads or cases to expect.
