1. Start with the complete journey, not a remembered source
A prospective client may visit more than once before contacting your firm. Bosseo’s public Lead Attribution description says the journey can include the channel, referrer, landing page, device and session history, with intake answers attached when the person submits intake or calls. That matters when a Wood Dale inquiry is described internally only as “Google” or “a phone call.” A broad answer does not identify which page or channel preceded the contact. Review whether your current records preserve the path before the inquiry and whether the record can be followed beyond the initial lead.
Recommended approach
Ask to see how one inquiry is represented from first visit through contact. Decide which journey fields your attorneys and intake team need for a useful source review, and separate recorded facts from a caller’s recollection.
