1. Start with the geography your firm actually serves
That distinction matters when a firm serves Winfield but also accepts matters elsewhere in DuPage County or across Illinois. A single “local” label can hide materially different journeys and make a service-area decision look like a channel decision.
Recommended approach
Ask Bosseo to show how location is represented in the records available for review. Keep Winfield, DuPage County and Illinois distinct where the underlying intake information supports that distinction. Instead, decide which geographic fields your team needs when comparing inquiries, consultations and signed cases.
