1. Define what “ROI” means for a Villa Park practice
The public ROI Dashboard page describes rankings, calls, leads, matters and revenue as connected measures. That language matters because a call is not automatically a lead, and a lead is not automatically a retained matter. The page also describes classifications such as Potential New Client, Current Client and Other, plus case-type tagging. Villa Park is a municipality in DuPage County, with a 2020–2024 ACS 5-year population estimate of 22,345 and a margin of error of 572. That estimate describes the village’s population; it does not establish legal demand, lead volume, competition or revenue. Your dashboard review should therefore define whether “Villa Park” is a service area, a reporting label, a page target or one location within a wider geographic plan.
Recommended approach
Ask Bosseo to show the exact definitions used for contact, potential client, case type, matter and revenue. Decide which outcomes your partners will review and which events remain operational signals rather than financial outcomes.
