1. Start with the journey, not the client’s memory
“How did you hear about us?” can produce an incomplete answer. Bosseo’s public Lead Attribution page describes records that include channel, referrer, landing page, device, session detail and intake answers. It also describes calls joining the same journey. For a firm serving Villa Park in DuPage County, the practical question is whether your current intake record preserves enough context when a prospective client moves between a search result, a page, a return visit and a phone call. The local fact changes the review boundary: define Villa Park and DuPage County deliberately rather than treating every Illinois inquiry as one undifferentiated market.
Recommended approach
Review a sample of recent inquiries and compare the information your team can retrieve with the information needed to evaluate source, case type, qualification and outcome. Do not treat a client’s recollection as the only attribution method.
