1. Start with Rochelle’s actual service area, not a population assumption
Rochelle is recorded as a city in Illinois, with county relationships to Lee County and Ogle County. For Automation, that distinction matters. A routing rule should reflect the clients and matter types your firm actually accepts, including whether inquiries from Rochelle, Lee County or Ogle County follow the same path. The correct starting point is your current intake record, not a guessed local lead count.
Recommended approach
On a Bosseo consultation, define the geographic labels your firm uses and decide whether county-related inquiries should share one workflow or require different ownership, qualification questions or escalation.
