Does AI Answering replace our front desk?+
Bosseo describes it as a safety net. Calls go to your team first, and the AI steps in when nobody answers within 20 seconds. Your firm should confirm how that rule fits its phone system and staffing.
What does the caller information include?+
The public product description says the system captures case details and contact information and provides a full transcript and case summary. Your firm should decide which practice-area and intake fields are appropriate.
Can it handle calls outside office hours?+
Bosseo describes 24/7 coverage, including nights, weekends and holidays, as well as overflow handling. Confirm the hours, forwarding rule and escalation expectations for your firm before adopting a configuration.
How many calls can it handle at once?+
Bosseo’s public page states that the system handles up to 20 simultaneous calls. That is a stated product capability, not a prediction of your firm’s call volume or a recommendation to assume that capacity is needed.
Where do transcripts and summaries go?+
Bosseo says they can be delivered to your inbox or case-management system and that caller details and tags can be delivered automatically. Review the destination, permissions and firm procedures during the consultation.
How should we judge whether it is working?+
Use measures you can observe: unanswered calls, time to review, callback time, classification accuracy, completeness of intake records and final disposition. Do not treat population, search visibility or product claims as proof of legal demand or signed matters.
