What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. Visitors answer questions one at a time, with paths organized around practice areas and qualification considerations such as case type, urgency and fit.
Can a Palatine firm use different paths for different practice areas?+
Bosseo’s public page describes a question path per case type and practice-area-specific flows. During a consultation, your firm should identify which areas need separate paths and approve the questions and routing rules.
Does completing the intake mean the firm accepted the matter?+
No conclusion like that should be implied. A completed intake gives the firm information to review. Your firm still needs its own conflict, eligibility, urgency and engagement procedures.
Where do completed inquiries go?+
Bosseo states that completed intakes can be delivered with answers attached and describes delivery to an inbox, CRM and case-management system. The appropriate destination, permissions and any required connection for your firm should be confirmed before implementation.
Can the intake be used on mobile?+
Bosseo describes the widget as mobile-first. Your firm should still review the actual experience on the devices its visitors use and check controls, readability, notices and alternative contact options.
What should the firm measure?+
Start with clearly defined measures such as intake starts, completions, incomplete paths, routing accuracy, review status and final disposition. Those measures can show where the process needs attention, but they do not by themselves prove search demand, legal need or revenue.
