1. Define what a Maywood lead means before reviewing the board
The public ROI Dashboard page says contacts can be classified as Potential New Client, Current Client or Other, and that leads can be tagged by case type. That distinction matters for a firm serving Maywood because a contact associated with the village, Cook County or another service area may represent a different business decision. A call count alone cannot tell you whether the caller fits your practice, whether the matter is new or existing, or whether the contact became a matter. The Maywood population estimate is not a substitute for those definitions.
Recommended approach
Before evaluating the dashboard, write down the firm’s definitions for a qualified lead, an existing-client contact, a referral, spam, a signed matter and revenue. Ask Bosseo how each category is represented and what evidence supports a transition from contact to matter. Keep Maywood, Cook County and any wider service area as separate geographic fields rather than treating them as interchangeable.
