Define the Manteno geography before reviewing performance
A dashboard can only answer a location question if the location itself is defined. Manteno village is recorded in Kankakee County. That does not make every inquiry from the county a Manteno inquiry, and it does not establish that a person, household, search, call or matter belongs to the same geographic category. Ask how the dashboard would distinguish Manteno from Kankakee County and from any broader Illinois coverage your firm chooses to examine. Bosseo’s public product page describes city data and rankings for tracked service-and-city targets, but the correct targets for your firm should be agreed rather than assumed.
Recommended approach
Bring a written geographic definition to the consultation. Decide whether you want to review Manteno alone, Manteno plus Kankakee County, or another expressly defined territory. Keep those views separate so a county-level total does not appear to be a Manteno result.
