1. Define what counts as a qualified inquiry
Attribution is only useful when the firm distinguishes a contact from an opportunity. Bosseo’s public Lead Attribution page describes intake answers attached to the lead journey, including case type and source in one record. That creates a basis for reviewing what the person requested, where the inquiry came from and whether the matter advanced. The Lemont context matters because a firm may serve people connected to more than one county relationship: Lemont is recorded in Cook County, DuPage County and Will County. The firm should decide whether county, municipality, practice area, eligibility and consultation status belong in its qualification review. None should be inferred from a person’s location alone.
Recommended approach
Before evaluating performance, write the firm’s definitions for inquiry, qualified inquiry, consultation and signed case. Review which intake answers are essential, which are optional and which should never be used as an automatic eligibility decision. Ask Bosseo to show how those answers appear alongside the journey.
