What does Lead Attribution show for an individual lead?+
Bosseo’s public page describes a journey record containing the channel, referrer, landing page, device, session detail and attached intake answers. It also describes calls and outcome information being connected to the journey. Ask during your consultation which fields would be available for your firm’s specific setup.
Can it distinguish an Itasca inquiry from a wider DuPage County inquiry?+
Geographic distinction depends on the information captured in the journey and intake process. Itasca is a municipality in DuPage County, but a location label alone does not determine whether a matter is qualified. Review the firm’s geographic rules and ask Bosseo how those rules would be represented.
Does attribution prove that a marketing channel caused a signed case?+
It can provide a recorded journey connecting a source with an inquiry and, where outcome information is available, later stages such as consultation or signed case. That record should be reviewed alongside intake accuracy, costs, timing and the firm’s own matter records. It is evidence for a decision, not a guarantee of causation or future performance.
Will phone inquiries be included?+
Bosseo states that calls can join the same journey record, with call information connected to the web journey. Ask how this would work with your firm’s phone and intake arrangements and what information would be retained.
Do we need to change the question we ask callers?+
Bosseo says its attribution runs behind the scenes and that staff do not need to rely on a “How did you hear about us?” script. Your firm should still review its intake and outcome records so qualification, ownership and disposition are captured consistently.
How does this relate to the ROI Dashboard?+
Bosseo describes Lead Attribution as feeding journey-level information into its ROI Dashboard, where figures can be reviewed by channel and case type. Ask to see both the individual journey and the roll-up so your team can understand how summary figures are formed.