Does AI Answering replace our front desk?+
Bosseo’s public description presents it as a backstop. Your team receives the first ring, and the AI is described as stepping in when nobody answers within 20 seconds. Confirm the routing behavior and exceptions for your phone setup during the consultation.
What happens after the system answers?+
Bosseo says the caller is greeted, guided through the situation, and asked for case details and contact information. The stated outputs include a full transcript, a case summary and caller information delivered to an inbox or case management system.
Can it distinguish new inquiries from existing clients?+
The public product description says calls are classified as Potential New Client, Current Client or Other. Your firm should define each category and decide who reviews it; classification does not determine legal eligibility or representation.
Can it handle several calls at once?+
Bosseo’s public page states that the system handles up to 20 simultaneous calls. Ask how that capacity applies to your proposed configuration and what happens when your firm’s other phone rules or services are involved.
What should we decide before booking?+
Bring your office hours, unanswered-call rule, practice areas, caller categories, urgent-matter policy, callback ownership and preferred record destination. You should also identify what information the system may collect and what it must not promise.
Will AI Answering create more legal matters for our firm?+
No outcome should be assumed. The product is described as answering calls, collecting information and delivering summaries. Whether callers contact you, qualify, receive a callback or retain the firm depends on circumstances outside the product description and your firm’s decisions.
