1. Define what a “lead” means before you compare channels
Bosseo’s public ROI Dashboard page says contacts can be classified as Potential New Client, Current Client or Other, with leads grouped by case type. That distinction matters for a firm serving Gilberts and possibly clients elsewhere in Kane County or Illinois. A call from a current client is not the same decision signal as a new inquiry. A vendor call is not evidence of acquisition. Before relying on a total, ask which contacts are included, who applies the classification, how corrections are handled and whether the definition remains consistent over time.
Recommended approach
Ask Bosseo to show the written definition for each contact category and the review path for ambiguous calls. Set an acceptance criterion that your firm can reconcile a sample of dashboard records with the underlying conversations or intake entries. Do not treat the Gilberts population estimate as a lead forecast.
