1. Replace “How did you hear about us?” with a fuller journey
A prospective client may visit more than once before contacting a firm. Bosseo’s public Lead Attribution page describes records that include channel, referrer, landing page, device and session detail, with intake answers attached to the journey. It also describes calls joining the same record. That gives a Gilberts-serving firm a more useful question than whether someone recalls a source: which path preceded this particular inquiry, and what information did the person provide? The local fact changes the scope conversation, not the answer. Gilberts is in Kane County, so the firm should decide whether reporting needs to distinguish Gilberts inquiries from other Kane County service areas or simply treat them as part of a wider territory.
Recommended approach
Ask Bosseo to show how a Gilberts inquiry would be identified, what journey fields are visible, and how the firm would review records that begin on one page and end through a call or later return visit.
