1. Define the Elmhurst geography before reviewing performance
A local law firm may discuss Elmhurst, Cook County, DuPage County, the wider Illinois market or a metropolitan area. Those are not interchangeable geographic units. The Census identifies Elmhurst city as a municipality and records relationships with Cook County and DuPage County. That distinction matters when a dashboard displays city, county or broader market information. A number labelled “Elmhurst” should not automatically be treated as a county number, and a county result should not be presented as proof of activity inside the city. Bosseo’s public ROI Dashboard text says rankings can include service-and-city targets and that the system can show which cities produce calls. It also describes case-type and source reporting. During evaluation, ask how each geographic label is defined, stored and displayed.
Recommended approach
Prepare a written geography glossary for the consultation. Include Elmhurst city, Cook County, DuPage County, Illinois and any other area your firm actually serves. Ask Bosseo to show where those labels appear in rankings, calls, leads and attribution, and agree that population will remain context rather than a proxy for demand or return.
