1. Start with the journey, not the caller’s memory
A prospective client may remember a broad source such as Google, a recommendation or an advertisement. That answer can omit the landing page, earlier sessions and later return visit that preceded the call. Bosseo’s public Lead Attribution page describes a record containing the channel, referrer, landing page, device and session detail, with intake answers attached. That gives your firm a more useful starting point than relying only on a verbal source question. For East Alton work, review whether the journey distinguishes an East Alton service page from a broader Madison County page, a practice-area page or another entry point. The geography should be read from the actual journey, not inferred from the municipality’s population.
Recommended approach
Ask in a consultation to see how one inquiry would be represented from first visit through contact. Confirm which pages, channels and sessions would be visible for your website and intake path.
