Does AI Answering replace our East Alton front desk?+
No. Bosseo’s published setup sends calls to your team first and describes the AI as a safety net when nobody answers within 20 seconds. Your firm should decide which calls remain with staff and which unanswered paths should be covered.
What information can the system capture?+
Bosseo says the system can guide callers through their situation, case type, timeline and contact details, and can provide a transcript, case summary and caller information. Your firm should approve the exact questions and decide what requires human review.
How are calls categorized?+
The published description lists Potential New Client, Current Client and Other, along with case-type tagging. Classification should support your ownership rules; it should not replace conflict checks, attorney review or a retention decision.
Can it handle calls outside normal office hours?+
Bosseo describes coverage for nights, weekends, holidays and overflow. Before selecting a response path, confirm your hours, escalation instructions, approved caller messaging and who reviews records when the office is closed.
Where do transcripts and summaries go?+
Bosseo says they can be delivered to your inbox or case-management system. Ask about the destination and connection that apply to your firm, and establish access, review and retention practices appropriate for your records.
How should we judge whether it is working?+
Use measures tied to intake operations: answer coverage, callback timing, completeness, classification accuracy, urgent-call handling and progress through your normal review stages. Do not infer demand or revenue from East Alton’s population, and do not treat phone results as proof of search performance.
