Does AI Answering replace our front desk?+
Bosseo’s public page says the firm’s team gets the first ring and the AI steps in when nobody answers within 20 seconds. It is described as a safety net for unanswered calls, including after-hours, weekend, holiday and overflow situations. Confirm how that routing would work with your phone system.
What does the system capture?+
The public description says it captures the caller’s case information and contact details, including case type and timeline. It also describes a transcript and case summary after the call. Your firm should decide which information is necessary and how it will be reviewed.
How are calls labeled?+
Bosseo describes three automatic classifications: Potential New Client, Current Client and Other. The page also describes case-type tagging. Ask how your practice areas and escalation categories would be handled before adopting those labels.
How many calls can it handle at once?+
Bosseo’s published page states that AI Answering handles up to 20 simultaneous calls. That is a stated product capacity, not a prediction of Carterville call volume or a guarantee that every firm needs that capacity.
Where do the call records go?+
Bosseo says the transcript, case summary and caller information can be delivered to your inbox or case-management system, and separately describes automatic CRM delivery. Confirm the specific destination, fields, permissions and connection available for your firm.
Can the system coach our intake team?+
Bosseo describes Intake Coach as part of the same platform and says it analyzes intake calls, including calls answered by your team, with feedback on missed questions, tone and lost conversions. Ask how that review would be configured and what your team would receive.
