1. Start with the full journey, not a remembered source
A Burr Ridge inquiry may involve more than one visit before contact. A prospective client might arrive through organic search, review a service page, return later, and then call. Asking “How did you hear about us?” may produce an incomplete answer. Bosseo describes Lead Attribution as recording the channel, referrer, landing page, device, and session history before contact, then attaching intake answers to that journey. That distinction matters for a firm serving a municipality connected to two counties: a local place name alone does not explain which page or channel prompted an inquiry.
Recommended approach
Review whether your current records preserve the first known source, later visits, landing page, device, contact method, intake answers, and outcome. Decide which of those fields your attorneys and intake team need to see before changing budgets or service-page priorities.
