1. Start with the firm’s actual bottleneck
Bosseo says custom software begins with a plain-English description of the problem rather than a requirements document. Examples on its public page include retyping information between systems, responding to new leads from a shared inbox and answering repeated client-status questions. For a Bridgeview firm, the useful local distinction is geographic scope: decide whether the workflow serves clients in Bridgeview only, matters across Cook County, or a wider Illinois practice. That decision can affect the records, staff roles and service boundaries the tool must represent. Population data for Bridgeview cannot establish that any particular bottleneck exists, so identify it from your own work.
Recommended approach
Bring one sentence that describes what someone at the firm does manually. Then record who performs it, where it begins, where it ends, which errors or delays matter, and whether the process applies to Bridgeview matters, Cook County matters or the firm’s broader Illinois caseload.