1. Start with the journey, not the answer to “How did you hear about us?”
A prospective client may visit a service page, leave, return through another source and then call. Bosseo’s public Lead Attribution page describes records that show channel, referrer, landing page, device and session detail, with intake answers attached. It also describes calls joining the same journey. That is a different question from asking someone to remember whether they came from Google, an advertisement or a referral. For a Bloomington firm, review whether your current records distinguish a city visit from a later return, and whether your firm needs to separate Bloomington activity from work associated with the wider McLean County service area. The population estimate for Bloomington is context for geographic eligibility only; it should not be used to predict how many inquiries the firm will receive.
Recommended approach
Ask Bosseo to demonstrate one complete lead journey using the fields your firm considers necessary. Decide which geographic detail belongs in intake or matter records, rather than assuming that a Bloomington address, a McLean County matter and a Bloomington web visit mean the same thing.
