What does the ROI Dashboard claim to track?+
Bosseo’s public page describes keyword rankings, Top 3 and Top 10 counts, SERP features, AI citations, calls, call recordings and transcripts, lead classifications, case types, forms, video intakes, source attribution, review signals and trends over time. Confirm the applicable scope and definitions for your firm.
Can the dashboard separate Rupert from Minidoka County?+
That should be a defined reporting question. Rupert is a municipality recorded in Minidoka County, but the public product description does not establish a particular geographic configuration for your firm. Ask Bosseo how the selected geographic labels would appear and remain consistent across metrics.
Does a higher ranking prove that a call or matter came from that ranking?+
No. Ranking, call and matter records are different signals. The dashboard may place them in one view, while attribution should be reviewed according to the connection and evidence available for the specific record.
What is a lead in the dashboard?+
The public page describes a Potential New Client classification and separates Current Client and Other contacts. Ask Bosseo to review the exact classification rules, especially for spam, vendors, repeat contacts, incomplete inquiries and people asking about multiple case types.
Who should receive access to recordings and transcripts?+
The firm should decide that before relying on the dashboard. Ask about user access, removal, approval and visibility for partners, office managers, intake staff and any other person who may need dashboard information. Do not assume a permission or retention arrangement that has not been confirmed.
Is the dashboard an additional purchase?+
Bosseo’s public page says the ROI Dashboard is included with the Bosseo ecosystem. Ask how that statement applies to the services and scope your firm is considering, and obtain clear terms for any related service, setup or data-handling question.