What is Bosseo Video Intake?+
Bosseo describes it as a guided video survey that lives on a law firm’s website. A visitor answers questions one at a time, with the flow organized around the firm’s practice areas and case types.
How is it different from a contact form?+
A contact form generally asks a visitor to enter basic contact information and describe the matter. Bosseo positions Video Intake as a guided experience that gathers structured answers before the inquiry reaches the firm. The exact questions and qualification rules should be reviewed with Bosseo and approved by your firm.
Can a Waimea firm serve visitors outside Waimea?+
That depends on your firm’s service area. Waimea is in Hawaii County, but the geographic record does not define your legal-service boundaries. Decide whether the intake should accept matters from elsewhere in Hawaii County or elsewhere in Hawaii, then reflect that decision in the questions and routing rules.
Can we choose which practice areas the intake covers?+
Bosseo’s public page says each practice area can have its own qualification path and that flows can be weighted toward selected work. Your firm should still approve the covered matter types, questions, qualification rules and escalation instructions before use.
Where do completed inquiries go?+
Bosseo states that completed inquiries can be delivered to the team with answers attached and tagged by case type. The public page also describes delivery to an inbox, CRM and case-management systems in connection with its ecosystem. Ask Bosseo to confirm the destination and implementation scope for your firm before relying on it.
Does Video Intake replace attorney review?+
No conclusion about legal representation should be made from the intake alone. Use it to collect information and organize the next response. Your firm must decide who reviews submissions, which matters require escalation and what communication is appropriate.
