Start with the journey, not the client’s memory
A prospective client may remember a search engine, a referral or a review, but that answer may not identify the page, channel or earlier visit that influenced the inquiry. Bosseo describes Lead Attribution as showing the channel, referrer, landing page, device and session detail associated with a lead. Intake answers can be attached to that journey, so the source and the substance of the inquiry can be considered together. For a Kapolei-serving firm, the relevant question is not whether the place has a particular population size; it is whether the firm’s own records distinguish inquiries connected with Kapolei from activity elsewhere in Honolulu County or Hawaii.
Recommended approach
Review whether your current intake record preserves the original journey and whether staff can connect it to the eventual consultation or signed case. Do not treat an answer such as “Google” as a complete attribution record.
