Start with the calls your team cannot answer
The local fact matters here because Hawaiian Paradise Park is a CDP in Hawaii County, not a separate county or metropolitan area. Your call-routing review should therefore use the firm’s real service geography and phone records rather than treating the CDP population as a forecast of inquiries. Bosseo’s public AI Answering description says calls ring the firm’s team first; the AI steps in when no one answers within 20 seconds. That creates a specific question for your firm: which unanswered calls should receive an immediate intake path, and which should follow a different escalation rule?
Recommended approach
Review unanswered calls by time, caller type and urgency. Decide whether the 20-second fallback should cover lunch periods, overflow, nights, weekends and holidays, and document who owns the next callback.
