1. Define what a “lead” means before judging ROI
Bosseo’s public ROI Dashboard page says leads can be classified by case type and separated into categories such as Potential New Client, Current Client and Other. It also describes calls, forms and video intakes as measurable contact channels. For a Woodstock-serving firm, that distinction matters because a contact from Woodstock city is not automatically a qualified matter, and a Cherokee County contact is not necessarily inside Woodstock. The firm should agree on the classification rules before using a lead count in a partner meeting. Ask whether a lead requires a practice area, a serviceable geography, a reachable contact and an initial fit decision. Ask how duplicates, spam, existing clients and referrals are handled.
Recommended approach
Request a written definition for contact, qualified lead, consultation, retained matter and revenue. Review whether Woodstock and Cherokee County are separate geographic fields rather than interchangeable labels. Do not approve a dashboard as an ROI source until the firm can explain how each status is assigned and changed.
