1. Define Mountain Park and Gwinnett County as separate reporting dimensions
Mountain Park is recorded in Gwinnett County, but the place and the county are not interchangeable. A report that combines Mountain Park, the rest of Gwinnett County, other Georgia locations or a broader metropolitan area can make a local result difficult to interpret.
Recommended approach
Before reviewing performance, ask Bosseo to show how location is represented in the dashboard and how the firm will distinguish Mountain Park from Gwinnett County and any wider service area. Set a rule for whether a call, form or intake is credited to a location, a page, a channel or more than one dimension. Do not treat a Mountain Park total as a forecast.
