Start with the firm’s actual bottleneck
A custom build is most useful when your team repeatedly performs a manual task that generic software does not handle well. Bosseo’s public Custom Software page describes tools such as client status portals, intake tools, referral trackers and internal dashboards. It also describes a process in which a firm explains the bottleneck in plain English and Bosseo scopes a tool around that workflow. For a Jonesboro practice, that means separating work connected to the Jonesboro municipality from matters elsewhere in Clayton County or other Georgia locations. A local label alone does not define the process, the responsible staff member or the information the tool needs.
Recommended approach
Write down one recurring task in operational terms: what starts it, who touches it, what information is entered, where the task stalls and what decision follows. Bring that description to the consultation. Do not begin by requesting an entire replacement for every system your firm uses.