1. Start with the workflow, not a software category
Custom software is most useful when a specific recurring process does not fit the tools already in place. A law firm might have an intake path, referral process, client-update routine or internal handoff that requires people to copy information between systems. The important question is not whether custom software sounds advanced. It is whether a bounded tool can remove a defined operational obstruction.
Recommended approach
Bring one concrete process to the review. Describe who performs it, what information they handle, where the process stops or slows, and what the firm needs to know afterward. Bosseo can use that discussion to determine whether a custom build is appropriate or whether an existing product is a better answer.
