1. Start with the firm’s actual workflow, not a feature list
Off-the-shelf software often reflects an average firm’s process. Your firm may have different intake responsibilities, approval points, matter stages or reporting needs. A custom engagement begins with the bottleneck: who touches the process, where information is re-entered, and where work waits. Bosseo describes builds such as client portals, intake tools, internal dashboards and referral trackers as examples of the kinds of tools it can build for law firms.
Recommended approach
Bring one process that staff can describe in plain language. Document the current owner, inputs, decisions, handoffs and desired outcome. If a standard product already handles the requirement well, keep it under consideration; custom software is most appropriate when the gap is specific and persistent.
