1. Start with the firm’s actual bottleneck
Custom software is most useful when a repeated task does not fit the tools already in place. Examples of candidate problems include re-entering intake information, routing a new inquiry, tracking referral activity, showing a client the next case stage or maintaining an internal dashboard. These are categories described in Bosseo’s published product information, not claims about your firm’s current operations. A Sugarmill Woods practice should document the real sequence: who receives the information, who changes it, where it is copied, and what happens when someone misses a step.
Recommended approach
Bring one concrete manual process to the review. Describe the event that starts it, the people involved, the systems touched and the decision the firm needs to make. Do not begin with a long feature list.
