1. Start with the workflow, not the software category
Off-the-shelf software assumes an average firm. Your firm may handle consultations, referrals, documents, conflicts, follow-up and client updates in a different order, with different staff responsibilities. A custom project should begin with the manual action that creates friction: retyping information, checking a shared inbox, maintaining a spreadsheet or answering repeated status questions. Bosseo’s Bosseo’s published product information describes discovery around the firm’s actual workflow, followed by a scoped design and build.
Recommended approach
Bring one recurring bottleneck to the review. Describe who performs it, where information enters, where it is copied, what decision follows and what must happen next. Do not begin by asking for an entire practice-management replacement. A bounded tool is easier to assess than an undefined platform.
