01Profile and service-area reviewA review of the actual Google Business Profile, office identity and Satellite Beach/Brevard County service-area representation, with open questions recorded for the firm to decide.
02Review-request policyA proposed policy for who may receive an invitation, when invitations may be sent, which matters require exclusion and how the firm will preserve an opportunity for honest feedback.
03Response approval standardA firm-specific standard for ordinary, sensitive, disputed and potentially confidential reviews, including when attorney approval is required before a response is published.
04Review response supportProfessional response handling in the firm’s voice, subject to the agreed approval rules and the need to avoid revealing confidential matter information.
05Negative-review protocolA documented decision path for public acknowledgment, private follow-up and possible platform-policy requests. A request is not represented as a guaranteed removal.
06Reputation measurement reviewA review of available counts, ratings, trends, invitation activity and response status so the firm can distinguish process activity from business outcomes.