1. Put Palm Springs and wider-market cohorts in separate views
A Palm Springs inquiry should not automatically be blended with a Miami inquiry or with an inquiry from another nearby city. The dashboard’s service focus is to separate Miami, Miami-Dade and neighboring-city cohorts, while preserving the firm’s chosen geographic definitions. For a Palm Springs firm, that creates a practical review question: which geography was named by the person contacting you, which geography did the matter concern, and which geography did the marketing source describe? Those are not necessarily the same. The Census record confirms Palm Springs is a municipality in Palm Beach County; it does not prove that residents search for legal services in a particular way.
Recommended approach
Ask Bosseo to show Palm Springs, Palm Beach County, Miami, Miami-Dade and any neighboring-city cohorts only where your intake records contain reliable location fields. Confirm whether a report uses the caller’s location, matter location, service area or another definition before comparing cohorts.
