1. Start with the firm’s real bottleneck
Custom Software is most useful when a repeated operational task does not fit the tools your firm already uses. Examples worth reviewing include duplicate entry, manual lead routing, client-status requests, referral tracking, document collection or an internal dashboard. These are examples of possible scopes, not claims about your firm’s current problems. The relevant question is specific: what does a person at the firm still do by hand, and where does that work stall or get repeated?
Recommended approach
Bring one process to the review and describe its current steps, users, handoffs and exceptions. Bosseo can then help determine whether a small custom tool is justified, whether an existing product is sufficient, or whether the issue belongs in a broader workflow review.
