1. Make LaBelle and Hendry County part of intake—not an assumption
A caller may say LaBelle, another Hendry County community, or a location outside your accepted jurisdiction. The system should not guess what that means. During evaluation, ask Bosseo to show how the call flow captures incident location, current residence, opposing-party location when relevant, and the firm’s service boundary. Treat LaBelle, Hendry County and Florida as distinct geographic fields. The Census source establishes LaBelle’s municipal and county relationship; it does not establish where callers originate or which matters your firm accepts.
Recommended approach
Prepare a jurisdiction decision tree for attorney review. It should identify what information the AI may collect, what requires a human callback, and which locations trigger escalation or referral discussion.
