01Eligibility and verification reviewA documented review of the current Google screening and verification requirements applicable to the firm’s account, law-firm category and intended location. The review should identify open questions rather than assume approval.
02Inwood and Polk County service-area planA proposed comparison of Inwood coverage and broader Polk County coverage, tied to the locations and matters the firm is prepared to serve. Final targeting remains subject to Google’s available settings and the firm’s decision.
03Practice-area and lead-quality criteriaA written definition of wanted contacts, out-of-area contacts, wrong-practice inquiries and other dispositions the firm wants its intake team to record and review.
04Intake-capacity assessmentA review of who answers calls and messages, how consultations are scheduled, how follow-up is assigned, and whether the firm can manage additional contacts without weakening existing intake.
05Lead-review reviewA process review for identifying potentially invalid or unsuitable leads and preparing the information needed to request review under Google’s current rules. No credit or refund should be assumed.
06Outcome measurement planA proposed set of definitions for lead, qualified contact, consultation and retained matter, with a review of whether Lead Attribution or the ROI Dashboard fits the firm’s desired reporting.