01Call-by-call coaching reviewA review of each covered intake conversation using the product’s described analysis, including an AI score, call-quality observations, purpose-of-call summary, key extracted facts, and specific suggestions tied to that call.
02Practice-fit rubric reviewA recommended working session to define the firm’s questions for geographic fit, practice fit, urgency, referral, decline, and attorney escalation. The rubric should be approved by the responsible attorney.
03Language-preference reviewA proposed review of whether staff identify communication preference clearly and route the conversation according to the firm’s approved process. The local evidence does not establish a required language or language mix.
04Follow-up quality reviewA review focused on callback details, next actions, ownership, deadlines, objections, and whether the caller leaves with a clear understanding of what happens next.
05Channel and language comparisonA possible comparison of quality observations by acquisition channel and language-preference category, provided the firm has appropriate records and enough comparable calls. This is a review scope, not a promised result.
06Trend and management reviewA review of recurring coaching themes by representative, case type, or month using the product capabilities described in Bosseo’s published product information. The firm decides which trends warrant training or process changes.
