1. Start with the firm’s actual workflow, not the Fort Myers Shores label
Fort Myers Shores is recorded as a CDP in Lee County, Florida. Its ACS population estimate is useful for keeping geographic language precise, but it cannot tell you how many prospective clients your firm receives, which matters you handle, or whether a custom tool is justified. Those answers come from your own process: how an inquiry arrives, who reviews it, where information is entered, what gets delayed and how the matter moves forward. Bosseo’s published product information describes custom software as a way to build around the way a firm works, including client portals, intake tools and internal dashboards.
Recommended approach
Describe one workflow in plain language. For example: a staff member re-enters an inquiry, a client repeatedly requests a status update, or a referral record is maintained outside the firm’s main systems. Do not begin by selecting a feature list. First identify the people involved, the decisions they make, the systems they touch and the point where work stalls.
