1. Start with the firm’s actual bottleneck
Custom software is most useful when your team repeatedly performs a process that generic tools do not fit. Bosseo’s Bosseo’s published product information describes examples including client portals, intake tools, internal dashboards, referral trackers and integrations between systems. The relevant starting point is not a long feature list. It is a concrete description of what someone at the firm does manually, where the process stalls, and what information must move next.
Recommended approach
Bring one recurring process to review. Describe who handles it, what information enters the process, where it is recorded, who needs access, and what happens when a step is missed. Treat broader ideas as later scope unless the first bottleneck is clearly defined.
