1. Start with the firm’s actual workflow, not a software category
Off-the-shelf software is designed for an average user. Your firm has its own intake sequence, matter stages, handoffs, approval points and reporting questions. A custom build can begin with the bottleneck in plain language: information is entered twice, a referral needs follow-up, a client asks for the same status update, or a manager cannot see the work that needs attention. Bosseo’s Bosseo’s published product information describes discovery on the firm’s workflow, scoped design and build, early review of a working version, onboarding, hosting and ongoing maintenance.
Recommended approach
Document one recurring process before discussing a large platform. Identify who starts it, what information is collected, where it is re-entered, who approves the next step and how the firm knows the task is complete. Use that map to decide whether a small tool is more appropriate than replacing an existing system.
