1. Build proof from actual client experience
Bosseo’s published product information describes a system for requesting reviews from real clients, including past clients who may not have been asked previously and newer clients at a selected point in the relationship. For a Davie firm, that makes the central question operational: which completed matters, engagement milestones or client touchpoints are appropriate for an honest invitation? A review program should not imply that every client had the same outcome or that a favorable review is expected. The request must leave the client free to describe the experience in their own words.
Recommended approach
Inventory the moments when a review request could be appropriate, then have the responsible attorney decide which matter types, clients and communications should be excluded. Keep the program tied to genuine client relationships rather than a promise of positive sentiment.
