01Profile and review baselineA review of the actual office’s Google Business Profile, including verified business details, current review count and rating, unanswered reviews, recent activity, access, and issues requiring confirmation. Unknown facts remain open items rather than assumptions.
02Review-invitation planA proposed process for asking real clients for honest reviews, including permitted triggers, exclusions, timing, invitation language, and a decision about whether attorney approval is required before sending.
03Privacy-aware response standardsA firm-specific response guide covering positive, neutral, negative, sensitive, disputed, and potentially policy-violating reviews. It should define when a response is held for approval and what public replies must not disclose.
04Response and escalation coverageA defined scope for professional responses in the firm’s voice, with an escalation path for sensitive matters and a separate process for possible platform-policy reports. Removal is not represented as guaranteed.
05Reputation measurement viewA review of available reporting for counts, ratings, trends, response coverage, and flagged items. These measures describe profile activity; they do not promise rankings, calls, cases, or revenue.
06Compliance review packetA set of decisions for the responsible attorney to review against Florida Bar guidance, FTC review rules, platform policies, privacy obligations, and the firm’s own client-communication standards.